Last updated: September 12, 2026
BizSurge provides ongoing digital marketing services rather than one-time physical goods. Because our work involves strategy, labor, and access to third-party platforms and ad spend, this policy explains how cancellations, notice periods, and refunds are handled. The specific terms of any engagement — including fees, billing cycle, and notice period — are defined in your individual engagement agreement, which controls in the event of any conflict with this policy.
Unless your signed engagement agreement states otherwise, BizSurge does not require long-term contracts. Most engagements operate on a month-to-month basis, meaning you are not locked into a fixed term and may cancel as described below.
To cancel ongoing services, please notify us in writing through our contact page or by replying to your account representative. Unless your engagement agreement states a different notice period, cancellation takes effect at the end of the then-current billing cycle, and any fees already paid for that cycle are not pro-rated. Please review your engagement agreement for the exact notice period that applies to you.
Amounts spent on third-party platforms — such as search and social ad networks, software subscriptions, or media buys — are pass-through costs paid directly to those providers. These costs are non-refundable once incurred and are governed by the respective platform's own terms and refund policies.
Because digital marketing services are labor-based and delivered over time, fees for services already performed are generally non-refundable. If you believe you have been charged in error, or if there is a question about billing on your account, please contact us promptly and we will review the matter in good faith. Any refund or credit, if offered, is at BizSurge's discretion and subject to the terms of your engagement agreement.
Upon cancellation and settlement of any outstanding fees, we will cooperate in transferring ownership of accounts and assets we manage on your behalf (for example, ad accounts, analytics, and CRM access), subject to the intellectual property terms in your engagement agreement and the policies of the relevant third-party platforms.
We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the revised policy.
Questions about refunds or cancellation? Contact us through our contact page and we'll help you through it.